If you are having issues with a serial key please check to verify the following :

1. You have downloaded the correct game (you would not believe how often this is the problem - please check to make sure you downloaded and installed the correct game for your license key)

2. You are copying and pasting the license key from your purchase receipt email INCLUDING dashes

3. If you are still having problems please fill out a support ticket and we will assist you as soon as possible.